Deposits & Withdrawals Guide

How the Cashier Works

Upon logging in, you will find a unified cashier area where all financial activity is managed. Your account balance is held in PHP and is clearly displayed using the ₱ symbol throughout the platform. Deposits are credited to your balance once the payment provider confirms the transaction. Withdrawals operate as request-based systems; rather than being an instant transfer, every payout request is reviewed by our financial team to ensure security and compliance before the funds are released to your chosen method.

Payment Method Categories in the Philippines

How to Deposit

1. 1

   Log In

   Access your account using your credentials via the official login page or the mobile app.

2. 2

   Open the Cashier

   Navigate to the "Deposit" or "Cashier" section found in your main account menu.

3. 3

   Select Payment Category

   Choose the method that suits you best from the available Philippine payment categories.

4. 4

   Enter Amount

   Input the amount you wish to deposit, ensuring it falls within the limits shown in the cashier.

5. 5

   Confirm Transaction

   Complete the authorization in your payment app or the redirected secure payment page.

6. 6

   Verify Balance

   Return to the main lobby to see your updated ₱ balance. If it does not appear, visit our Support page.

Why Payment Methods Must Be in Your Own Name

This policy is designed for your protection. When you request a withdrawal, our system ensures that funds are returned to the original source of the deposit. If you use a third-party account (such as a friend's or relative's e-wallet), the transaction will be rejected. Mismatched names create a security red flag, which may lead to blocked payouts or account freezes. By requiring ownership verification, we ensure that your winnings are delivered safely to you and only you, eliminating the risk of unauthorized external interference with your funds.

How to Request a Withdrawal

1. 1

   Complete Verification

   Ensure your identity documents have been uploaded and approved by the security team.

2. 2

   Check Bonus Status

   Settle any active wagering requirements or close active bonuses first. Visit Bonus for details.

3. 3

   Enter the Cashier

   Select the "Withdrawal" tab within the payment section of your account.

4. 4

   Choose Payout Method

   Select a method that matches your original deposit source for the fastest processing.

5. 5

   Submit Request

   Enter the amount you wish to withdraw and confirm the request details.

6. 6

   Track Status

   Monitor the progress of your payout in your account transaction history.

Account Verification & Your First Payout

Account verification, often referred to as KYC, is a mandatory process used by all regulated operators to maintain a secure gaming environment. This procedure is required only once—typically before your first withdrawal—to confirm that you are the legal owner of the account and meet the age requirements.

To avoid delays when you are ready to cash out, we strongly recommend uploading your documents before initiating your first withdrawal. For a successful review, ensure your uploads are high-resolution, well-lit, and that all four corners of the documents are clearly visible. Blurry images or cropped edges are the most common reasons for verification rejection.

Why a Withdrawal Might Be Delayed

While we strive for efficiency, certain factors can slow down the payout process. If your funds haven't arrived, check the following:

• Verification Pending: Your identity documents may still be under review. Ensure all uploads are complete.
• Active Bonuses: Unmet wagering requirements on a promotion may lock withdrawable funds.
• Method Mismatch: Requesting a payout to a method different from the deposit source often triggers additional checks.
• Incorrect Details: A typo in your account number or name can cause the transaction to fail.
• External Checks: Your bank or e-wallet provider may conduct their own security reviews.

If you believe there is an error, please contact Support. Have your account ID and the transaction reference number ready for a faster resolution.

How Currency and Amounts are Displayed

The official currency for all Philippine accounts is PHP, and the ₱ symbol is used throughout the interface to indicate your balance. If you use a payment method that operates in a different currency, the conversion is handled by the payment provider. The final amount shown on the confirmation screen during the transaction is the active amount that will be processed. We provide the final figure for clarity, so you know exactly how much is being moved without needing to calculate external rates.

Staying in Control of Your Budget

Healthy gaming starts with a plan. We provide a suite of account tools to help you manage your spending. Within your settings, you can configure deposit limits to cap the amount you add to your account over specific periods. Please be aware that while decreasing a limit usually takes effect quickly, increasing a limit may involve a waiting period for your protection.

We recommend deciding on your session budget before opening the cashier, rather than adjusting it after a round. For more tools and advice on maintaining a healthy balance, please visit our Responsible Gaming page.

Protecting Your Funds & Account Security

Your financial security is our priority. We urge all players to use the security options provided in the account settings, such as strong passwords and two-factor authentication. Always keep your payment details confidential and never share your login credentials with anyone.

Crucially, only make deposits through the official cashier on this domain. If you receive any message, email, or call asking you to transfer money to a private account or a third-party link to "unlock" funds, treat it as fraud and report it to us immediately.

Frequently Asked Questions